Support
Refund Request
Our policy
Within 20 minutes of purchaseRefunded automatically, no questions.
Paid but never started your sessionRefunded automatically.
Session not delivered to your emailRefunded automatically.
Technical error during generationReviewed and typically approved.
Completed session — scene didn't resonateNot eligible for refund, but we'll regenerate your scene for free.
Submit a request
Fill out the form below. Most requests are resolved automatically within a minute.
Questions not covered here? Email hello@thewishingwell.app and we'll get back to you within one business day.